A lot of caterers have already experienced different occasions and events that may have pushed the limits of what they can do when it comes to their services. Many caterers here in Singapore who offer different menus; halal processed foods, breakfast menu, wedding catering, lunch buffet, do quite a good job serving their clients. But very few, if not, only the best caterers can professionally handle a corporate catering. There are simply many things to work on. You have to consider how the design should go with the theme of the event and you must ensure that there will be sufficient supplies for the kitchen and servings. It may seem like it is just another day on the job, but there are hundreds of things to take note of when catering for corporate clients. Here are some things that you must be able to provide your corporate clients so that they will be more than satisfied with the service you have provided to them which will make the clients hire you again in any events they will be hosting in the future:
Work with your clients
Many caterers just take note of what their client wants when it comes to offering their services. They take note of the themes, the food or menu that will be served, all the necessary equipment needed for it. After getting that information, they proceed on setting things up from there. But what they do not do is that they do not work with their clients real time. It is essential to share ideas while progress is being made for the upcoming event or occasion. This is to ensure that the client's expectation is fully met when it comes to the service provided to them. This can also be a way to make your clients trust you more which will lead them to refer you to their peers which are very beneficial for the business.
Handle everything professionally
It is a given that each and every one of the caterer's staff must be presentable and professional when it comes to serving their clients. Now, what is important is that the same should be applied when handling things that went wrong. There will always be a time when things do not go the way it is supposed to. It can be a spilled drink or food, a person accidentally ingested food that they are allergic to or a shortage of equipment which could lead to an unwanted delay in serving clients in the event. These misfortunes can really happen and it is crucial that you and your staff are prepared to handle such incidents.
There is always a room for improvement. As for a caterer, the best way to improve is to ask the people you serve. Because your clients are the ones who actually experience your service. They may have a thing or two to say about how did the event go and if they are really satisfied with your work. What is important is that you actually work on the things that your clients want, because that is what's going to be responsible for making your next event more successful.